We aim to facilitate all our
clients if they wish to exchange their purchased articles, Exchange policy is
only valid Nationwide. Any article purchased can
be exchanged within 7 days of purchase from receipt by courier.
Articles are qualified for change only if they are unused,
all tags are intact, packing is in its original condition and original invoice
is present. Articles purchased on a discount or on sale are not qualified for
In such a scenario, please call Customer Care at +92304-1118081
for further details. Refunds are not in cash usually; we
prefer to exchange product instead of refund. However, in any exceptional case,
refund can also be facilitated which can take up to 15 working days as per the
For further assistance, you can contact our customer service
department by emailing us at firstname.lastname@example.org | email@example.com or you can call us at 0304-1118081. Provide all the required information to our friendly
representatives and if all the conditions of the exchange are met, we will
schedule the pick-up from your doorstep.
Fragrances, Face-Mask, Key chain, Mobile covers cannot be exchanged.
For defective or damaged products, please contact us at the
customer service number below to arrange a refund or exchange.
Zalmi store is committed to bringing you the easiest,
most stress fee shopping online. Our customer service team is
available to provide our customers with the ultimate shopping experience
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