1: Is an account necessary for placing an order?
Although you can order as a guest, having a Zalmi
Store account will enhance your shopping experience by keeping you up to date
with newsletters, storing your billing/shipping information and ensuring faster
2: How do I make an account?
To create your very own Zalmi Store Online Account,
follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand
corner of the home page Click on the ‘Create an Account’ button at the bottom
of the screen.
3: What if I forget my password?
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign in page Enter
your email address Click on the link sent to you in your email address Enter
your new password
4: How can I update/edit my
shipping or billing address details?
Go to ‘My Account’ and click on ‘Edit’ at the address
tab to enter your new address.
5: Where can I view my order
Your order history will be available on your
Dashboard on your Account page.
6: I already have an Zalmi store account?
If you already have an online account, your store order will
be added to your order history as long as you use the same email address. You
do not need to give your password when placing a store order. You
will be able to log in to your account as usual and view your store orders
along with your online orders.
1: How can I
place an order?
Once you have added all your desired
items to your shopping cart with accurate size and color, follow these
. Click on the ‘Add to cart’ button and
proceed to Checkout.
. Enter all your required Shipping and Billing
. Select your required Payment Method.
. Click on ‘Send OTP’ and check your email for
a Sales Order Summary.
. Click on ‘Confirm Order’
and check your email / phone for an order confirmation message.
2: Can an order be available for
We are providing online services. Unfortunately,
we do not offer store pickups yet.
3: Does adding an item to the shopping
cart reserve it?
No, an item will only be reserved
for you after you have confirmed your order at checkout.
4: How will I know that you have
received my order?
The Order Sales Summary emailed to
you will act as confirmation that your order has been logged in our record. If
you do not get this email, please contact Customer Services at +92304-1118081.
5: What is the difference between
Order ID and Tracking ID?
Your Order ID will be used to
identify your order and will be a part of the Order Sales Summary email.
Another email will be sent to you once your order has been dispatched with your
Tracking ID which will allow you to check the status of your delivery on the
6: Do you take orders over phone
call or through messengers?
No, we are not taking orders
through calls or messages, Customer have to place their order from website (
7. How Will I know the Status of
You can contact our customer
service to know the status of your order. Helpline +92304-1118081.
1: What payment options do I have?
Cash on Delivery (Available Nationwide).
Online payment (Debit/Credit, JazzCash Mobile
Account, JazzCash Voucher payment.).
2. Is it safe to use my
credit/debit card to make payments?
All payment information on our
website is processed on a fully encrypted and secure platform and kept
confidential with only authorized personnel having access to your information.
3. Is Cash on Delivery (COD)
Unfortunately, COD is only
available in Pakistan.
4. What are the conditions for
Cash on Delivery (COD)?
To avail COD, please follow these
. At checkout, select ‘Cash on
. Upon the courier’s arrival,
check for the original receipt and pay only the amount mentioned on that
receipt in cash.
5. If an article is out of stock,
how can I be informed about its re-arrival?
For out-of-stock items, please
enter your email address in the given text box to get an email about article
availability. Alternatively, please call our Customer Support helpline, and we
will be more than happy to try and arrange the article you require.
6. Is there
any form of advance payment required for COD?
No, you only need to pay the full
amount in cash once your parcel is delivered to you.
7. Will the
amount be refunded if I cancel or return the order?
In such a
scenario, please call Customer Care at +92304-1118081 for
further details. Usually, we prefer to exchange product instead of refund. However,
in any exceptional case, refund can also be facilitated which can take up to 15
working days as per the bank policy.
1.What is the
Local order delivery can take between 2-4 working
days, and International delivery can take between 7-10 working days; depending
on the size and availability of the product. Orders are processed within 24
hours and are generally scheduled for delivery on the next working day.
2. What are the delivery
charges for local and International orders?
Zalmi provides free shipping
nationwide. However, free international shipping is not applicable on any of
the product. International shipping rates are according to the weight of the
parcel. These rates will be calculated once you’re on the cart page.
3. How do I check the delivery
On dispatch, you will be provided
a Tracking ID for your order through Email/SMS. You can log on to Courier
Partner’s websites for local and international orders respectively, enter your
tracking ID and track your order.
manner of shipping do you use?
We use TCS, Call Courier, TRAX, Leopards for local orders and DHL for international ones.
note estimated shipping times include processing time at the warehouse and are
calculated from the date the order is placed. You may receive a next day
delivery dispatch email as late as 1pm on the day your delivery is expected.
1. Can I
Exchange my Order?
Yes, you can always exchange your order, within 7
days of the purchase, with the original invoice and article is not being used.
(Note) After 7 days and used articles are neither exchangeable nor refundable.
2. Are there
any additional charges on exchange?
We will not charge for any exchange orders.
3.How long will the exchange
It usually takes 2-3 days to complete the exchange
Note: International delivery can take between 7-10 working days (Post code and
public holiday restrictions
When your order is dispatched from our
Distribution Centre, we’ll send you an email which shows the expected date you
will receive your order.
If tracking is available, we will provide you
with a tracking number and link to our courier’s website; this will show you
the current status of your delivery and the tracking history.
Zalmi store is committed to bringing you the easiest,
most stress fee shopping online. Our customer service team is
available to provide our customers with the ultimate shopping experience
Delete confirmation message