FAQ’s

        My Account

1: Is an account necessary for placing an order?

Although you can order as a guest, having a Zalmi Store account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

2: How do I make an account?

 

To create your very own Zalmi Store Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account’ button at the bottom of the screen.

3: What if I forget my password?

In the event of a forgotten password, simply:

Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password

4: How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

5: Where can I view my order history?

Your order history will be available on your Dashboard on your Account page.

6: I already have an Zalmi store account?

If you already have an online account, your store order will be added to your order history as long as you use the same email address. You do not need to give your password when placing a store order. You will be able to log in to your account as usual and view your store orders along with your online orders.

Order

1: How can I place an order?

Once you have added all your desired items to your shopping cart with accurate size and color, follow these instructions:

. Click on the ‘Add to cart’ button and proceed to Checkout.

. Enter all your required Shipping and Billing details.

. Select your required Payment Method.

. Click on ‘Send OTP’ and check your email for a Sales Order Summary.

. Click on ‘Confirm Order’ and check your email / phone for an order confirmation message.

 

2: Can an order be available for store pickup?

We are providing online services. Unfortunately, we do not offer store pickups yet.

3: Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

 

4: How will I know that you have received my order?

The Order Sales Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92304-1118081.

5: What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.

6: Do you take orders over phone call or through messengers?

No, we are not taking orders through calls or messages, Customer have to place their order from website ( Zalmistore.com ).

7. How Will I know the Status of my order?

You can contact our customer service to know the status of your order. Helpline +92304-1118081.

                Payment

1: What payment options do I have?

Cash on Delivery (Available Nationwide).

Online payment (Debit/Credit, JazzCash Mobile Account, JazzCash Voucher payment.).

2. Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

3. Is Cash on Delivery (COD) available internationally?

Unfortunately, COD is only available in Pakistan.

4. What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow these instructions.

. At checkout, select ‘Cash on Delivery'.

. Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.

5. If an article is out of stock, how can I be informed about its re-arrival?

For out-of-stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.

6. Is there any form of advance payment required for COD?

No, you only need to pay the full amount in cash once your parcel is delivered to you.

7. Will the amount be refunded if I cancel or return the order?

In such a scenario, please call Customer Care at +92304-1118081 for further details. Usually, we prefer to exchange product instead of refund. However, in any exceptional case, refund can also be facilitated which can take up to 15 working days as per the bank policy.

            Delivery

 

1.What is the delivery time?

Local order delivery can take between 2-4 working days, and International delivery can take between 7-10 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day.

2. What are the delivery charges for local and International orders?

Zalmi provides free shipping nationwide. However, free international shipping is not applicable on any of the product. International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.

3. How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order.

4. What manner of shipping do you use?

We use TCS, Call Courier, TRAX, Leopards for local orders and DHL for international ones.

Note: Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 1pm on the day your delivery is expected.

           Exchange

 

1. Can I Exchange my Order?

Yes, you can always exchange your order, within 7 days of the purchase, with the original invoice and article is not being used. (Note) After 7 days and used articles are neither exchangeable nor refundable.

2. Are there any additional charges on exchange?

We will not charge for any exchange orders.

3.How long will the exchange process take?

It usually takes 2-3 days to complete the exchange process.

 

 

·        For international Customers only

Note: International delivery can take between 7-10 working days (Post code and public holiday restrictions apply).

When your order is dispatched from our Distribution Centre, we’ll send you an email which shows the expected date you will receive your order.

If tracking is available, we will provide you with a tracking number and link to our courier’s website; this will show you the current status of your delivery and the tracking history.

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